Faro Support

A media player for your own M3U and Xtream playlists.

Need help? Email support@faroplayer.app and include your device, iOS/tvOS version, and what you were doing. If a stream won’t play, tell us the format (e.g. HLS, MKV) — it helps a lot.

Common questions

Faro is empty — where’s the content?

Faro provides no channels or media of its own. It plays the playlists you add. Go to Add Playlist and paste an M3U URL, or sign in to your own Xtream Codes provider.

A stream won’t play.

Faro tells you why and offers a compatibility engine before giving up. Some formats (MKV, AVI) always use the compatibility engine. If it still fails, the source may be offline, geo-blocked, or require a different provider.

Does Faro cost anything? Any ads?

Faro is completely free. No ads, no subscriptions, no in-app purchases, no tracking.

How do I sync across my devices?

Sign in to iCloud on each device. Your playlists, favorites, and watch progress sync through your own private iCloud — we never see them.

How do I delete my data?

Clear cached data and watch history in Settings, delete a playlist to remove it and its favorites/history, or delete the app to remove its local data.